Returns & Exchanges
At The Dua Brand, we strive for perfection in every scent, but if you are not completely satisfied with your purchase, we offer a 14-day return window for eligible items. To maintain the highest hygiene standards in the beauty industry, only unopened and sealed products are eligible for a full refund.
Check Eligibility
Ensure your fragrance or beauty product is unopened, in its original packaging, and within 14 days of the delivery date.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Carefully pack the items in their original shipping box to prevent damage during transit and include your RMA form inside.
Ship and Track
Send your package to our warehouse using a trackable shipping service and wait for our team to process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing