Frequently Asked Questions
Everything you need to know about our luxury fragrances.
What makes The Dua Brand fragrances different?
Our fragrances are high-quality extraits de parfum, featuring a higher oil concentration than standard Eau de Parfum. We specialize in creating high-quality inspirations of niche and designer scents as well as unique original blends.
How long will it take for my order to ship?
Orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location and the selected shipping method.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges. We recommend purchasing our 10ml travel sprays to test a fragrance before committing to a full-sized bottle.
How should I store my Dua fragrances?
To maintain the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight, heat, and humidity. This ensures the fragrance remains potent for years.
Are your products cruelty-free?
Yes, The Dua Brand is committed to ethical standards. All of our fragrances are 100% cruelty-free and are never tested on animals.